Docks
The dock board, loading and unloading jobs, the operator app and driver notifications
11 articles
The dock board
How to read the Dock Operations board: who can open it, what each card shows, what the colors and times mean, how to filter by dock, what the bell is for, and what to do when the board stops updating.
How to create a dock job
The ways to put a truck at a dock: assign the driver who registered at the kiosk, create the job by hand with Create Job, or bring it in from the yard. Every field of the Create Internal Job window, what happens when you save and which errors you may see.
Assigning a driver from the bell
The Assign Driver window step by step: what it shows about the driver, the order in which it is filled in (customer, document, dock, operator and notes), the Receiving Record, the text message to the driver, the waiting area and what happens when two supervisors assign the same driver.
Linking the job to its receipt or shipment
Why it pays to link every dock job to its receipt or shipment, how the system suggests the right document, the three ways to link (when assigning, from the job and from the document), what data is copied, how statuses move and what each error means.
The life cycle of a dock job
Every status of a dock job and every button that moves it: start, finish, release, send to the yard, restart, cancel, update, change the order and fix the driver data. What happens to the times, the trailer, the driver and the documents at each step.
The dock board FIFO View
The single queue of dock jobs: how it is sorted, what each filter does, which buttons each row has, how to reorder an operator’s work queue by dragging, and the limits worth knowing (jobs with no arrival time, filters that reset, cross-docks).
Internal jobs
What an internal dock job is, the two ways it is created (Create Job and yard moves), how it behaves differently from a delivery or a pickup, its current limits and when a special job is the better choice.
The operator app (My Work)
How the operator works from a phone or tablet: which job comes up and why, the timer, starting and finishing, photos and notes, the release-the-dock question, upcoming and completed jobs, the personal summary, and yard moves and special jobs.
The operator’s loading record and verification
The panels the operator fills in during a job: the loading record (seal and loaded quantities), light receiving, loose items that flow to the receipt, the verification list with photos, and how that list is set up. What each one stores and what it changes on the receipt or shipment.
The operator report (PDF)
The Operator’s Job Detail Report: the PDF that freezes what happened at the dock —document, times, loaded or received lines, verifications, photos, accessorials, activity timeline and signatures—. Where to open it, who can see it, how to read each section and what it is for.
Driver notifications by SMS and WhatsApp
Which messages the driver receives and exactly when each one goes out (dock assigned, dock changed, arrival confirmation, job finished and yard moves), which conditions must be met, which language they arrive in, when WhatsApp is used instead of SMS, and how to find out why a message did not arrive.