The visitor kiosk, step by step

Summary

The kiosk is the warehouse's self-service page: it opens on a reception tablet or on the visitor's phone by scanning the QR code at the door. It does not ask anyone to sign in. Which types it offers and with which options is set in Setting up kiosks and Visit types and their kiosk flow. Drivers use their own flow: see Driver registration.

The start screen

At the top, the warehouse logo and, if there is more than one language, the language picker.
The kiosk or settings welcome text and the question What brings you here today?
One tile per visit type the kiosk offers, with its name, icon and color, in the configured order.
If on, the I have an invitation tile (see The invitation page and express check-in) and the Check out tile.
If on, a floating QR code so others can check in from their phone.

If the kiosk has a single tile and no extras, it skips this screen and opens the form directly. If it has none, it says "Registration is not available right now. Please ask at reception."

A visitor check-in

The steps show at the top: Identify, Details, Photo (if applicable) and Done.

Language — English or Spanish, if not chosen before.
Identify — "Enter your phone number or email so we can recognize you next time." The phone uses a country picker (USA and Canada +1, or Mexico +52) and no spaces. The email is required if the type asks for it. At least one of the two is needed.
Details — full name (required); company name (required if the type asks for it); Who are you visiting?, which searches hosts from two letters and shows only name and department; reason for the visit; the type's extra fields; and the consent "I agree to the visitor policy and to receive notifications about my visit", which is always required at the kiosk.
Photo — if the type asks for it or the settings ask for it for everyone.
Done — the final screen.

Returning visitors

If Recognize returning visitors by phone or email is on (it is by default), when the person types their phone or email the kiosk checks whether they have been before. If so, it greets them "Welcome back, [name]!" and fills in any empty name and company. It never shows the stored phone or email: only what the person already typed.

The photo

"Look at the camera. The photo is taken automatically." It can be redone with Retake Photo. The photo appears in the host email and on the visit detail. If it is missing and required, the kiosk says "A photo is required to complete your check-in."

The final screen

"You are checked in!"
That the host has been told of their arrival (if they picked one) and to wait in the reception area.
The visit type's final message, in their language.
The visit number.
A 15-second countdown, then the kiosk goes back to the start, ready for the next person.

At that moment the host and reception are notified and, if they gave a phone and the warehouse has text messages, the visitor gets their arrival confirmation.

Checking out

Tap Check out on the start screen.
Type the phone they checked in with.
The kiosk finds their open visit in that warehouse (the most recent) and checks them out: "Thanks for your visit, [name]!" with the minutes on site.

Drivers cannot check out here: the kiosk tells them "Drivers check out with the guard on duty."

Error messages

Message	What happened
Enter a phone number or an email.	They gave neither.
Please select who you are visiting.	The type requires a host.
No one found with that name. Please ask at reception.	The host does not exist, is inactive or is hidden from the kiosk.
You must agree to continue.	Consent is missing.
Please complete all required fields.	A field marked with an asterisk is missing.
This kiosk does not offer that registration type.	A type this kiosk does not have was opened.
We could not find an open visit with that phone number.	On check-out: the phone does not match or they were already checked out.
Too Many Attempts.	Too many check-ins in a minute from the same connection. Wait a minute.

Good practices

Leave the tablet on the start screen, with high brightness and no screen lock.
Put the wall QR code where people wait, not at the exit door.
Write a useful final message for each type: where to wait, what safety gear to wear.

Frequently asked questions

The visitor has a phone from another country

The kiosk picker only offers +1 and +52. Have them check in with their email, or have reception register them (there any country code is accepted in the + and 7 to 15 digits format).

They checked in with email only and cannot check out

Kiosk check-out only searches by phone. Reception checks them out from the board, or automatic check-out closes the visit.