Cancel a cross-dock

Overview

There is no cancel button on the cross-dock screen: you cancel it by cancelling its dock job on the dock board. That undoes the merge: the two original jobs are assigned again and the cross-dock is cancelled. It can be done as long as the receipt hasn’t been sent to review or confirmed.

Until when it can be done

A completed job can’t be cancelled either.

Step by step

1. In Operations › Docks, find the cross-dock job at the inbound dock (the outbound dock shows a read-only mirror card).
2. Open it and cancel it like any dock job. See The life of a dock job.
3. Open the cross-dock from its list: it shows as Cancelled.
4. Tidy up what’s in What to tidy up by hand.

Cancelling dock jobs needs your warehouse’s dock board management permission.

What goes back automatically

• The cross-dock becomes Cancelled, with the time.
• The two original jobs go back to assigned at their docks, at the end of their worker’s queue, with no start or end times.
• A receipt that had only started goes back to pending. What the worker captured stays on its lines.
• On the shipment, what had been mirrored as loaded from the capture is cleared, and if it was Loading it goes back to Confirmed.
• The receipt and shipment stop counting as a cross-dock: if used later, they are billed as a regular receipt and shipment.

What to tidy up by hand

• Receipt: if the delivery will continue as a regular receipt, unlink it from its screen and link it to the original delivery job. If the cross-dock created it and it’s no longer needed, cancel it. See Cancel or correct a receipt and Link a receipt or shipment to a dock job.
• Shipment: if the pickup will take shelf stock, unlink it and link it to the original pickup job, check its lines and allocate it. If the cross-dock created it empty, cancel it with a reason. See Cancel, release the reservation or roll back a shipment.
• Accessorials: capture them again on the right job and delete the ones on the cancelled job. See Capture an accessorial.
• Worker: check who the two jobs ended up assigned to.

If the receipt was already captured or confirmed

• Captured: cancelling the job is refused. If there really won’t be a cross-dock, first cancel or amend the receipt, undo the shipment’s loading, and then cancel the job.
• Confirmed: the freight is already in XD-STAGE and reserved for the shipment. The normal path is to finish: record the loading and close the shipment. If the freight won’t leave, there is no way back from the screens; ask support to return it to a real location without leaving reservations behind.

Example

Luis Pérez created CD-2026-000015 with the wrong pickup. The worker hasn’t started. Luis cancels the cross-dock job at dock 2: both jobs return to assigned. The cross-dock had adopted receipt RC-SOUTH-2026-00088 and created an empty shipment. Luis unlinks the receipt, links it to the original delivery and cancels the empty shipment with the reason “cross-dock created by mistake”. Then he creates the right cross-dock.

Error messages

FAQ

Why is there no cancel button on the cross-dock screen?

Because the cross-dock lives in its dock job: cancelling that job is what returns both trucks to where they were. That way no truck is left stuck on the board.

Can a cancelled cross-dock be reactivated?

No. Create a new one with the same jobs, which are assigned again. If the documents are still linked to the cancelled job, unlink them first so the new cross-dock can adopt them.