Change language and warehouse - Cargoflow Support

Overview

Language is a user preference: it is saved on your profile and applies on any computer you sign in from. The warehouse, on the other hand, is the one you are working in right now, chosen from the top bar.

Change the language

Click your name at the top right and choose Profile.
In the first section, Profile Information, open the Language list and choose English or Spanish.
Click Save in that section.
Go to any other screen: it now shows in the language you chose. The profile page itself stays in the system’s default language.

The language saved on your profile applies on every screen, every session and every device.

Screens that do not follow your language

Some screens show in the system’s default language (normally English) whatever yours is, including their top bar:

your profile and the password confirmation window;
the warehouse selection screen at sign-in;
Roles & permissions;
Admin › Warehouses and system Appearance.

Conversely, a few messages are always in Spanish, such as the no-warehouse-access message and plan limit messages.

Change warehouse

Click the warehouse name in the top bar.
In Available Warehouses, choose where you want to go. Your role shows under each name; the current one has a check.
The system takes you to your home screen in the new warehouse (workers land on My Work). No message appears: confirm in the top bar that the name changed.

At sign-in, if you have several warehouses, you are asked to choose one; with just one, you go straight in.

What changes when you switch warehouse

The data: customers, stock, receipts, shipments, invoices, reports and the dashboard show only the chosen warehouse.
The menu: each warehouse can have different modules on, so sections may appear or disappear.
Settings: docks, yards, numbering, services, notifications and SMS you edit are saved for that warehouse.
The yard: the yard you had selected is forgotten and one from the new warehouse is used.
Time of day: "today" on the dashboard and in reports is cut in the new warehouse’s time zone.
Colours: if the warehouse has its own theme and you have no personal one, the screen changes colour. See Appearance.
Your permissions do not change: they are the same in all your warehouses.

Example: two warehouses in two time zones

Ana López works at Principal (Denver time) and North (Mexico City time, one hour ahead in summer). At 23:30 Denver time she checks North: there it is already 00:30 the next day, so North’s dashboard on Today is almost empty. Switching back to Principal, "Today" is again the day that is ending. When comparing reports from the two, she knows each cuts the day at its own time. More in Working with several warehouses.

Good practices

Look at the warehouse in the top bar before capturing or configuring.
If you work across warehouses, ask for each to have a different colour theme.
Don’t open two warehouses in two tabs of the same browser (see below).

Troubleshooting

I changed the language and still see English.

If it is one of the screens listed above, that is expected for now. On any other, reload the page and check the language was saved on your profile.

At sign-in I am sent back to the sign-in screen with a Spanish message about having no warehouse.

Your user has no warehouses assigned. Ask your admin to assign one.

At sign-in or when switching I see a "no access" page.

You are deactivated in that warehouse even though it is in your list. Choose another, or ask to be reactivated. See Users per warehouse.

I can’t find a document I know exists.

It probably belongs to another warehouse. Switch and search again.

I clicked Drivers on the dashboard and changed warehouse.

That shortcut opens the kiosk of the first active warehouse. Switch back with the selector.

FAQ

Does the language also change emails?

Your language affects what you see. Emails and messages your customers, drivers and visitors receive go out in each recipient’s language or, if they have none, in the warehouse’s notification language.

Why can’t I see the warehouse selector?

If your user has one warehouse, you only see its name, with no list. If the system has a single warehouse, nothing shows. If you need another, ask your admin to add it.

Can I have a different warehouse in each tab?

No. The active warehouse is one for your whole session: if you switch in one tab, the others move to that warehouse when they reload, and anything you capture in them lands in the new warehouse.